Refund policy

Damaged products

Sansa Boutique accepts returns for products received damaged. Once we have reviewed and confirmed the damage, we will provide a full replacement.

Other returns and refunds are not offered, except where required by applicable consumer law.

Reporting a damaged item

Please inspect your order when it arrives. If you receive a damaged item, email sansaboutique0@gmail.com with your order number, a description of the issue, clear photographs, and your receipt or proof of purchase.

Please retain the item in its original packaging. Our team will review your concern and provide the next steps, including any return instructions, by email.

Please contact us before sending an item back.

Contact

For any questions about your order or this policy, email sansaboutique0@gmail.com.